Today Local Authorities face many challenges relating to their internal processes and systems:

• Transformational Government requirements to reshape local public services through the use of technology.
• The Gershon and Lyons report requirement for all councils to demonstrate efficiency gains.
• The recommendations of the Bichard Enquiry.
• The impact of the Freedom of Information Act and Data Protection Acts on information and knowledge management.

TMG has a proven track-record as an ‘expert and critical friend’ in addressing organisational, process and information systems issues

• ‘Engineering out’ inefficient and ineffective processes that incur cost yet add no value and designing ‘best practice’ processes for delivery of citizen-focused services.
• Developing plans for integration of Information Systems that maximise the organisational value of your data, information and knowledge.
• Deriving functional requirements to ensure that Information Systems meet citizen, partner, multi-agency and other strategic needs.
  

TMG offers a range of services within the Local Authority sector:

• Transformational Government and e-Government strategy
  TMG has aligned with the Transformational Government Strategy during the development of Local Authority business requirements definition, in preparation for business-focused ICT strategy planning. We have developed Implementing Electronic Government, e-Government and associated strategies in partnership with a number of Local Authorities, defining the vision that demonstrated commitment to the community in delivering responsive services, and to stakeholders in the achievement of efficiency.

• Process Improvement
  By reviewing potential weaknesses in Local Authority organisational processes TMG established opportunities for efficiency gains, reduced bureaucracy and improved quality of customer facing interactions. We also provided knowledge transfer to clients, mentoring in process mapping and business process re-engineering for future self help.

• Standard Operating Procedures
  TMG has significant experience in the development of Standard Operating Procedures linked with process re-engineering. Consultancy has been provided for the specification and selection of Local Authority Information Management Systems to underpin future operations and business strategy.

• Knowledge Management
  TMG has developed Knowledge Management Strategies, guiding the journey from silos of data and information to the vision of a structured, easy to use, accurate and relevant source of shared knowledge

• Strategic Information Systems Planning
  Using our significant experience in Information Engineering, we have helped Local Authorities, Government Bodies and Emergency Services to define their strategic information systems requirements.
  
  Our methodology uses both a ‘top down’ and ‘bottom up’ approach to ensure that user’s functional requirements are met whilst aligning all application systems with the strategic needs of the organisation.
  

• Systems Selection and Systems Implementation
  Our knowledge and experience of ‘good practice’ in ITT preparation and in tender and systems evaluation significantly improves the chances of selecting the most appropriate commercial software.
  
  TMG also has extensive experience in project managing the implementation of systems at an organisational and departmental level. We act on behalf of clients in a quality assurance role, managing software suppliers to ensure that they deliver in a timely and quality manner.
  

• Business Continuity Planning
  TMG takes a simple approach to business continuity planning, based on threat and impact analysis followed by recovery documentation. Our experienced consultants have not only built and tested business continuity plans but have successfully invoked them in real life situations.